STANDARD RENTAL AGREEMENT
Please be sure to read this rental agreement (the “Agreement”) in its entirety. To the extent any Standard Language below conflicts with the specific listing, the more strict language will apply.
Effective Date: April 1st, 2026
This Booking Agreement is entered into between Host Wise Co LLC ("HostWise," "we," "us," or "our") and the person making the reservation, together with all occupants, guests, and invitees associated with that reservation (collectively, "Guest," "you," or "your").
This Booking Agreement applies to reservations for accommodations managed, operated, or offered by HostWise, whether booked directly with HostWise or through a third-party booking platform, except where a booking platform expressly prohibits or overrides a specific provision of this Agreement. In the event of a direct conflict between this Agreement and mandatory platform terms, the mandatory platform terms will control only to the extent of that conflict, and this Agreement will otherwise remain in full force and effect.
By making, accepting, paying for, or checking into a reservation, you acknowledge that you have read, understood, and agreed to this Booking Agreement, together with the applicable listing, house rules, checkout instructions, guest communications, pre-arrival disclosures, and any property-specific requirements provided by HostWise.
Key Terms Summary
This Key Terms Summary is provided for convenience only. It is part of this Agreement, but it does not replace the full Agreement. If a topic is addressed in greater detail elsewhere in this Agreement or in the property-specific rules, the more specific provision controls.
You are responsible for everyone in your group. You are responsible for all occupants, visitors, invitees, and anyone you allow onto the property.
Occupancy limits, visitor rules, pet rules, and checkout requirements are property-specific. You must follow the listing, house rules, checkout instructions, and pre-arrival communications for your specific property.
No parties or events. Unauthorized parties, events, excessive noise, or disturbances will result in immediate termination of your stay without refund.
Smoking and vaping are prohibited indoors. Additional cleaning, deodorization, and damage charges will apply for violations.
Pets are allowed only at designated pet-friendly properties. Unauthorized animals will result in fees, extra cleaning charges, or cancellation.
You authorize HostWise to charge your payment method on file for approved post-booking amounts, including damages, missing items, extra cleaning, smoking remediation, unauthorized pets or guests, late checkout, chargeback-related costs, and other amounts allowed by this Agreement.
Unauthorized late checkout is chargeable. If your late departure interferes with same-day turnover or the next reservation, additional charges will apply, including up to the full nightly rate.
Identity verification is required. For reservations subject to screening or verification, failure to complete required verification will result in denied access or cancellation without refund.
Exterior cameras and privacy-safe monitoring devices are in use. Properties have exterior security cameras and interior noise monitoring devices. Tampering with them is prohibited.
Report problems promptly. If something is wrong, you must notify HostWise promptly during the stay so we have a reasonable opportunity to address it.
HostWise will terminate a stay immediately for major violations. This includes illegal activity, threats, unauthorized parties, tampering with monitoring devices, serious rule violations, or conduct that threatens the property, neighbors, staff, or other guests.
Disputes must follow the dispute section below. Most disputes will be handled through binding arbitration on an individual basis, subject to the specific exceptions in this Agreement.
Your reservation must be fully paid by the applicable due date. If a required payment fails and is not quickly cured, HostWise may cancel the reservation, deny check-in, and retain prior payments to the fullest extent permitted by law.
1. Scope of Agreement
This Agreement governs your reservation and use of the property identified in your booking confirmation, together with any related common areas, amenities, equipment, furnishings, appliances, and appurtenances (collectively, the "Property").
In addition to this Agreement, your reservation is governed by the following, each of which is incorporated into and forms part of this Agreement:
a. the property listing and description;
b. the applicable house rules;
c. checkout instructions;
d. booking confirmations and reservation details;
e. pre-arrival disclosures and guest communications;
f. any fee disclosures, damage waiver terms, or pre-authorization hold disclosures presented before check-in; and
g. any additional property-specific safety, access, or amenity instructions provided by HostWise.
If a property-specific term is more specific or more restrictive than this Agreement, the property-specific term controls.
2. Reservation Holder Responsibility
The person making the reservation is the contracting party and is responsible for:
a. the accuracy of the booking information;
b. payment of all amounts due;
c. compliance with this Agreement by all occupants, visitors, and invitees;
d. any damage, loss, charge, fine, fee, or liability arising from the stay; and
e. maintaining accurate contact information and remaining reachable before and during the stay.
You agree that you are responsible for the acts and omissions of all occupants, visitors, guests, invitees, service providers you admit to the Property, and any other person you allow onto the Property. Except for an approved corporate booking, the reservation holder must be one of the staying occupants and may not book the Property for another person or group as a third-party reservation.
3. Minimum Age and Authority
You represent and warrant that:
a. you are at least the minimum age required to make the reservation under applicable law and HostWise policies;
b. you have the legal authority to enter into this Agreement; and
c. except for an approved corporate booking, the person making the reservation must be an occupant of the Property and must be present for the stay. Reservations may not be made on behalf of another person who will stay at the Property without the booking guest being present.
Third-party bookings are prohibited unless HostWise expressly approves the reservation in writing as a corporate booking.
For an approved corporate booking:
d. the booking party must disclose that the reservation is a corporate booking before check-in;
e. HostWise may require the name of the company, the name of the primary occupant, the names of all occupants, contact information, identification, and any verification reasonably requested by HostWise;
f. the company and the person making the reservation will remain jointly and severally responsible for all obligations, damages, charges, and violations arising from the stay, unless HostWise agrees otherwise in writing; and
g. HostWise may deny access or cancel the reservation without refund if a reservation is presented as a direct guest stay but is actually a prohibited third-party booking, or if required corporate booking information is not provided when requested.
HostWise may require proof of age, identity, occupancy, or booking authority at any time before or during the stay.
4. Payments, Damage Waiver, and Security Authorization
All reservation charges, taxes, fees, and other amounts must be paid as required by the booking terms applicable to your reservation.
All reservations require either:
a. the purchase of a non-refundable damage waiver for the stay; or
b. a refundable pre-authorization hold of at least $500 on a major credit card.
The applicable structure, amount, and timing will be disclosed during booking, in your confirmation, or in pre-arrival communications.
A damage waiver, if offered or purchased, is not insurance for the Guest, does not eliminate Guest responsibility, and does not cover all loss or damage. You remain responsible for amounts not covered by the waiver, for excluded losses, for intentional acts, for negligence, for rule violations, and for any amount exceeding any waiver protection.
A pre-authorization hold, if required, does not limit Guest liability and may be used, in whole or in part, to satisfy approved charges under this Agreement.
4A. Payment Default, Failed Charges, and Cancellation for Nonpayment
All payments required for the reservation must be successfully authorized, processed, and received in full by the due dates disclosed at booking, in the booking confirmation, or in HostWise's pre-arrival communications.
If any deposit, installment, remaining balance, tax, fee, pre-authorization requirement, or other required payment fails, is declined, is reversed, or is not received when due, Guest is in default under this Agreement.
HostWise may, but is not obligated to, retry the payment method on file and contact Guest regarding the failed payment. Guest remains solely responsible for ensuring that valid payment information is on file and that all required amounts are paid on time.
Unless HostWise agrees otherwise in writing, if a failed or missing payment is not cured within seventy-two (72) hours after HostWise provides notice, or by 4:00 p.m. local time at the Property 48 hours before check-in, whichever occurs first, HostWise may cancel the reservation immediately without further notice.
For reservations made within forty-eight (48) hours of check-in, HostWise may require cure within two (2) hours after notice of payment failure, or before check-in, whichever occurs first.
If HostWise cancels a reservation due to Guest's payment default, all amounts previously paid may be retained by HostWise as a cancellation charge and as compensation for holding the reservation inventory off the market, to the fullest extent permitted by law and subject to any mandatory platform rules that apply to the reservation.
Guest will not be entitled to check in, receive access codes, key access, arrival instructions, or possession of the Property unless all required amounts have been paid in full, any required damage waiver or pre-authorization requirement has been satisfied, and any required verification steps have been completed.
HostWise may also treat a payment default as grounds to deny entry, refuse check-in, suspend access, or terminate the reservation, in addition to any other remedies available under this Agreement or applicable law.
5. Authorization to Charge Payment Method on File
To the fullest extent permitted by law, you authorize HostWise to charge the payment method associated with your reservation for amounts due under this Agreement, including:
a. unpaid rent, fees, taxes, and extensions;
b. damage to the Property or its contents beyond ordinary wear and tear;
c. missing items;
d. excessive cleaning;
e. smoking or vaping remediation;
f. unauthorized pets or animals;
g. unauthorized occupants or visitor-related charges;
h. late checkout, holdover, or turnover disruption charges;
i. lockouts, lost keys, lost devices, or replacement access equipment;
j. fines, penalties, or assessments arising from Guest conduct to the extent lawfully chargeable to Guest;
k. returned-item shipping, handling, and storage charges;
l. actual chargeback fees, reasonable collection costs, and other costs recoverable under this Agreement or applicable law; and
m. any other amount Guest is obligated to pay under this Agreement, the listing, house rules, checkout instructions, or pre-arrival disclosures.
HostWise is not required to automatically provide documentation before charging your payment method, but will provide supporting documentation upon reasonable request.
If the payment method on file cannot be charged, Guest remains personally liable for all amounts due.
6. Occupancy, Visitors, and Use Restrictions
Occupancy limits are property-specific and will be stated in the applicable listing, house rules, booking details, or guest communications. Exceeding the stated occupancy limit is a material breach of this Agreement.
Daytime visitors are permitted only in accordance with the applicable house rules. Guest agrees to provide HostWise with courtesy notice of visitors as requested by HostWise or as stated in the property-specific rules.
The Property may be used only for lawful residential lodging purposes by the approved occupants. Without HostWise's prior written consent, the following are prohibited:
a. parties;
b. events;
c. commercial activity;
d. filming, photography, or content production for commercial, promotional, or monetized purposes;
e. subletting or assignment;
f. any use that violates law, neighborhood rules, HOA rules, building rules, or applicable platform policies.
7. Check-In, Check-Out, and Holdover
Check-in and check-out times are property-specific and will be disclosed in the listing, booking details, house rules, checkout instructions, or pre-arrival communications.
Guest must vacate the Property completely by the stated checkout time unless HostWise has expressly approved a later checkout in writing.
Any authorized late checkout is property-specific and may be subject to a separate fee as disclosed for the reservation.
Unauthorized late checkout or holdover is a material breach of this Agreement. HostWise may charge unauthorized late checkout fees in the amounts disclosed for the applicable property or in the applicable house rules, including time-based charges. If Guest's failure to vacate leaves HostWise without sufficient time to reasonably prepare the Property for the next check-in or otherwise disrupts operations, HostWise may charge up to the full nightly rate for the affected date, in addition to any reasonable extra cleaning, staffing, relocation, or operational disruption costs caused by the delay.
HostWise may treat personal property left after checkout as abandoned to the extent permitted by law.
8. Pet Policy, Service Animals, and Unauthorized Animals
Pets are permitted only at designated pet-friendly properties and only in accordance with the applicable listing, house rules, and pre-arrival disclosures.
Where pets are permitted, any applicable pet fees, pet rent, pet cleaning charges, pet limits, breed or size restrictions, and related rules are property-specific and will be disclosed in the applicable listing, house rules, booking flow, or pre-arrival communications.
If a Guest brings an unauthorized pet or animal onto a non-pet-friendly property, or otherwise violates the pet rules for a property, HostWise may impose additional charges, require immediate removal of the animal, or terminate the stay.
HostWise will comply with applicable law regarding service animals. Emotional support animals are not treated as service animals unless applicable law requires otherwise. Guest remains responsible for any damage, excessive cleaning, or other loss caused by any permitted animal to the extent allowed by law.
9. Smoking, Vaping, and Odor Remediation
Smoking and vaping of any kind are strictly prohibited inside the Property.
Smoking outdoors is permitted only if done lawfully, responsibly, and without leaving cigarette butts, ash, trash, or other debris on the Property.
If HostWise determines that smoking or vaping occurred inside the Property, Guest will be responsible for remediation charges, which may include deodorization, ozone treatment, HVAC remediation, laundering, extra cleaning, and repair or replacement of damaged items. Such charges may be imposed in the amount disclosed for the property, including minimum smoking remediation fees, together with any additional actual costs for burns, stains, odor treatment, damaged furnishings, or related loss.
10. Cleanliness, Condition, and Damage
Guest agrees to keep the Property in a reasonably clean and orderly condition and to use the Property, furnishings, appliances, and equipment in a careful and lawful manner.
Guest is responsible for all damage, loss, theft, breakage, excessive mess, staining, missing items, and other harm to the Property or its contents caused by Guest or anyone admitted by Guest, except for ordinary wear and tear.
Guest must promptly notify HostWise of any damage, malfunction, accident, or unsafe condition at the Property.
HostWise may document the condition of the Property before, during, and after the stay, including through photographs, video, vendor reports, sensor alerts, and written incident reports.
11. Monitoring Devices, Cameras, and Tampering
Properties may be equipped with exterior security cameras, doorbell cameras, smart home devices, access-control systems, and interior privacy-safe noise monitoring devices.
Exterior security cameras may operate 24 hours a day and may monitor entry points, driveways, parking areas, exterior doors, and other exterior areas of the Property. No device is intended to be installed in interior sleeping areas or bathrooms.
Properties may also use privacy-safe interior monitoring devices, including noise monitoring devices that measure decibel levels or environmental conditions. These devices are used for property protection, rule enforcement, safety, and neighborhood compliance. They are not intended to record conversations.
Guest may not tamper with, disable, cover, remove, disconnect, obstruct, or interfere with any camera, sensor, router, lock, alarm, monitoring device, or related equipment. Removal, disabling, or failure to reactivate such equipment upon HostWise's request is a material breach of this Agreement and may result in immediate termination of the stay without refund.
12. Identity Verification and Screening
For reservations designated by HostWise, including all non-Airbnb reservations unless HostWise states otherwise, Guest may be required to complete identity verification, payment verification, screening, fraud-prevention checks, or other pre-arrival validation steps through HostWise or its designated platform or service providers.
Required verification may include, without limitation:
a. government-issued identification;
b. facial matching or selfie verification;
c. confirmation of contact information;
d. payment-method verification; and
e. risk screening or background-related review to the extent permitted by law.
Failure or refusal to complete required verification in the manner and timeframe specified by HostWise may result in denial of access, cancellation of the reservation, or both. Unless prohibited by applicable law or required platform rules, a reservation that is canceled because Guest failed or refused to complete required verification will not be entitled to a refund.
13. Guest Conduct, Noise, and Neighborhood Compliance
Guest agrees to respect neighbors, community standards, property rules, quiet hours, and all applicable laws.
The following constitute material violations of this Agreement:
a. parties or events;
b. excessive noise or repeated disturbances;
c. conduct resulting in police response or credible complaints from neighbors, building staff, or security;
d. illegal activity;
e. threats, abuse, intimidation, or harassment of HostWise personnel, contractors, neighbors, or other guests;
f. unauthorized occupants or repeat visitor violations;
g. smoking or vaping indoors;
h. tampering with or disabling monitoring devices;
i. possession, use, or discharge of weapons in violation of law or property rules;
j. refusal to follow reasonable instructions issued by HostWise relating to safety, security, property protection, or compliance.
HostWise may rely on camera footage, sensor alerts, witness statements, police reports, neighbor complaints, vendor observations, or other reasonably reliable information in determining whether a violation occurred.
14. HostWise Access to Property
HostWise may enter the Property without prior notice in emergencies, where immediate action is reasonably necessary to protect persons or property, or where HostWise reasonably believes there is a serious or ongoing violation of this Agreement, including a party, unauthorized occupancy, or other urgent issue.
For non-emergency matters, HostWise will seek Guest's cooperation and consent before entering, when reasonably practicable, including for necessary repairs, maintenance, inspections, or other property-related needs.
Guest agrees not to unreasonably withhold or delay access where access is reasonably necessary to address maintenance, safety, or property protection concerns.
15. Maintenance, Amenities, and Property Condition
HostWise makes reasonable efforts to provide the Property in substantially the condition described in the listing and to maintain advertised features and amenities. However, temporary interruptions, outages, malfunctions, repairs, maintenance needs, weather events, utility issues, internet issues, third-party service failures, or circumstances outside HostWise's control may affect the Property or certain amenities from time to time.
HostWise does not guarantee uninterrupted availability of utilities, internet, streaming services, HVAC, appliances, hot tubs, pools, fireplaces, grills, elevators, parking, or any other particular feature or amenity unless expressly required by law.
Guest must promptly report any issue during the stay and allow HostWise a reasonable opportunity to investigate and address it.
16. Problems During Stay, Remedies, and Re-Accommodation
If Guest believes the Property is materially different from what was promised, unsafe, uninhabitable, or otherwise affected by a significant issue, Guest must notify HostWise promptly during the stay and provide HostWise a reasonable opportunity to cure the issue.
Depending on the nature of the issue, HostWise may, in its sole but reasonable discretion:
a. repair or address the issue;
b. provide instructions or troubleshooting assistance;
c. offer a partial refund or credit;
d. relocate Guest to a comparable or substitute property, if available;
e. cancel the remaining portion of the reservation and refund unused nights; or
f. provide another commercially reasonable remedy.
Guest acknowledges that not every inconvenience, maintenance issue, amenity limitation, neighborhood condition, weather event, or subjective dissatisfaction will entitle Guest to a refund, credit, or relocation.
To the fullest extent permitted by law, Guest's monetary recovery for any claim arising out of the reservation, Property, or stay will not exceed the amounts actually paid by Guest for the reservation at issue.
17. Immediate Termination Without Refund
HostWise may terminate the reservation, deny access, require Guest to vacate immediately, involve law enforcement, and retain amounts already paid, to the fullest extent permitted by law, if HostWise determines that a material violation has occurred, including:
a. illegal activity;
b. parties or events;
c. unauthorized occupants;
d. serious or repeated disturbances;
e. indoor smoking or vaping;
f. threats, abuse, or unsafe conduct;
g. tampering with monitoring or security devices;
h. refusal to comply with reasonable instructions from HostWise; or
i. any conduct that threatens the Property, neighbors, staff, contractors, or other guests.
Guest is not entitled to a cure period for material violations described in this Section.
18. Assumption of Risk and Release
Guest understands that short-term rental properties are not risk-free and may contain conditions or features that carry inherent risks, including stairs, decks, balconies, fireplaces, grills, hot tubs, pools, wet surfaces, snow, ice, uneven terrain, weather conditions, tools, equipment, and ordinary household hazards.
Guest accepts the Property as-is for purposes of temporary lodging, subject to HostWise's obligations under applicable law, and assumes all ordinary and inherent risks of occupancy and use for Guest and all members of Guest's party.
Guest agrees to supervise children at all times and to use caution with all appliances, furniture, fixtures, and amenities.
To the fullest extent permitted by law, HostWise shall not be liable for any injury, loss, or damage arising from Guest's misuse of the Property, failure to exercise reasonable care, violation of this Agreement, or use of the Property or amenities in an unsafe manner.
Nothing in this Agreement is intended to waive liability that cannot legally be waived.
19. Personal Property, Lost Items, and Mail
HostWise is not responsible for loss of or damage to Guest's personal property left at the Property, except to the extent required by law.
If Guest requests the return of lost items and HostWise agrees to assist, Guest is responsible for shipping costs, packaging costs, and a handling fee, which may begin at the amount disclosed by HostWise for lost-item returns, plus any applicable taxes.
HostWise is not obligated to search for, store, or return personal property left behind and may discard or donate abandoned items in its discretion, to the extent permitted by law.
Guests may not send mail or packages to the Property unless specifically approved by HostWise in writing.
20. No Commercial Filming or Content Creation
Without HostWise's prior written consent, the Property may not be used for:
a. commercial filming or photography;
b. advertising shoots;
c. influencer, promotional, or branded content production;
d. professional recording sessions; or
e. any monetized or business-related media use.
Unauthorized commercial use is a material breach of this Agreement and may result in immediate termination, additional fees, and liability for resulting loss.
21. Force Majeure
HostWise shall not be liable for any delay, cancellation, interruption, or failure in performance caused by events beyond its reasonable control, including weather, natural disasters, utility outages, internet outages, acts of God, strikes, pandemics, governmental action, civil unrest, transportation disruptions, labor shortages, building failures, emergency repairs, third-party service outages, or other similar events.
If a force majeure event materially affects the stay, HostWise may, in its discretion and subject to applicable law and platform rules, offer re-accommodation, a partial refund, a credit, rescheduling, or another commercially reasonable remedy.
22. Chargebacks, Failed Payments, and Collections
If Guest believes a charge is incorrect, Guest agrees to contact HostWise promptly and in good faith before initiating a chargeback or payment dispute, so that HostWise has a reasonable opportunity to review the issue and, where appropriate, resolve it.
Nothing in this Agreement is intended to prohibit Guest from exercising any non-waivable right under applicable law. However, if Guest initiates a chargeback or payment dispute in bad faith, or disputes a charge that is valid under this Agreement without first making a good-faith effort to resolve the issue directly with HostWise, Guest will remain liable for the disputed amount, together with any actual chargeback fees, bank fees, administrative costs, reasonable collection costs, reasonable attorneys' fees where permitted by law, and any other amounts recoverable under this Agreement or applicable law.
Any undisputed or finally determined amount not paid when due will accrue interest at the lesser of twenty percent (20%) per annum or the maximum rate permitted by law, from the date due until paid in full.
23. Limitation of Liability
To the fullest extent permitted by law, HostWise and its owners, members, managers, employees, contractors, agents, affiliates, successors, and assigns will not be liable for indirect, incidental, special, exemplary, consequential, or punitive damages arising out of or relating to the reservation, the Property, or the stay, including loss of enjoyment, inconvenience, travel costs, substitute lodging costs, lost profits, lost business opportunity, or emotional distress.
The limitations in this Agreement apply to the fullest extent permitted by law and do not apply to liability that cannot legally be limited.
24. Dispute Resolution, Arbitration, and Governing Law
This Agreement is governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.
Any dispute, claim, or controversy arising out of or relating to this Agreement, the reservation, the Property, or the stay, that cannot be resolved informally, shall be resolved by binding arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules then in effect, except as otherwise provided below.
Either party may bring an individual claim in small claims court in Allegheny County, Pennsylvania, if the claim qualifies and remains within that court's jurisdictional limits.
Any arbitration shall be conducted on an individual basis only. To the fullest extent permitted by law, neither party may assert claims as a class representative or class member, or participate in any class, collective, consolidated, coordinated, or representative proceeding.
If any part of this arbitration provision is found unenforceable, the remainder shall be enforced to the fullest extent permitted by law, except that if the class-action waiver is found unenforceable in a manner that makes arbitration unavailable, then any such claim shall proceed exclusively in the state or federal courts located in or serving Allegheny County, Pennsylvania, and the parties consent to personal jurisdiction and venue there.
Before commencing arbitration or filing suit, the complaining party must provide written notice of the dispute and a reasonable opportunity to resolve it informally.
25. Electronic Acceptance and Communications
Guest agrees that this Agreement may be accepted electronically and that electronic acceptance, digital acknowledgment, click-through consent, platform acceptance, or booking confirmation constitutes valid and binding agreement.
Guest consents to receive communications from HostWise electronically, including by email, text message, in-app messaging, or platform messaging, using the contact information associated with the reservation.
26. Delegation and Service Providers
HostWise may use affiliates, contractors, cleaners, maintenance vendors, inspectors, security personnel, technology providers, payment processors, verification providers, and other service providers in connection with the reservation, property operations, guest screening, compliance, payment processing, maintenance, safety, and enforcement of this Agreement.
HostWise may delegate operational responsibilities without relieving Guest of any obligation under this Agreement.
27. Miscellaneous
Entire Agreement. This Agreement, together with the incorporated property-specific materials described above, constitutes the entire agreement between the parties regarding the reservation and supersedes prior or contemporaneous oral or written communications on the same subject.
No Waiver. Failure by HostWise to enforce any provision of this Agreement on one occasion is not a waiver of its right to enforce that provision or any other provision later.
Severability. If any provision of this Agreement is held invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect to the fullest extent permitted by law.
Assignment. Guest may not assign, transfer, or sublicense the reservation or this Agreement without HostWise's prior written consent. HostWise may assign this Agreement to an affiliate, successor, purchaser, or financing party.
Survival. Any provision that by its nature should survive checkout, cancellation, or termination will survive, including payment obligations, damage liability, indemnity-type obligations, dispute-resolution provisions, chargeback obligations, limitation-of-liability provisions, and all rights relating to documentation and evidence.
28. Contact Information
All notices, questions, or dispute notices under this Agreement should be sent to HostWise using the contact information provided in the booking confirmation, website, or official guest communications for the reservation.